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| | | Encourage the conversation | | | | | | | | | | Hi @Software_School | | We want to help you get more out of Twitter and Twitter Ads.
Twitter is conversational. By replying to your community and answering their questions, you build loyalty. In fact, we've found that 81% of consumers don't recommend a company to their friends if that company ignores their Tweets.*
Remember to respond with enthusiasm, and that you can always move a public Tweet conversation to Direct Message.
For more about customer service on Twitter, see our tips on how to reply to customers.
Follow us @TwitterBusiness for other insights and updates.
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*Source: Twitter Customer Insight Survey, 2015 | | | | |
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